IBM Recruitment 2020 for Technical Support Associate | B.E/B.Tech/Any Degree | Hyderabad | Apply Online

IBM Recruitment 2020 for Technical Support Associate | B.E/B.Tech/Any Degree | Hyderabad | Apply Online

IBM Recruitment 2020 – IBM scheduled to hire for the role of Technical Support Associate for B.E/B.Tech/Any Degree graduates at Hyderabad. The detailed eligibility criteria and application process are given below.

IBM Recruitment 2020 Details:

Job Role	Technical Support Associate
Qualification	B.E/B.Tech/Any Degree
Experience	0 – 2 years
Job Location	Pune
Last Date	ASAP

Detailed Eligibility:

Educational Qualification:

• Required Education: Bachelor’s Degree
• Experience: Minimum 0 to 2 years of experience in Technical Support role

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Required Technical and Professional Expertise:

• Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
• Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
• Utilize available time efficiently in order to achieve effective and efficient results
• Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
• Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Knowledge in commercially standard software applications and major desktop operating systems.

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Preferred Technical and Professional Experience:

• Awareness of basic networking concepts and technologies.
• Identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client – Outlook, Notes etc.
• Questioning/probing skills, as relevant to the issue and level of the caller
• See opportunity and implement process improvements
• Ability to meet a set of defined account agent productivity measurement
• Willingness to work in rotation shifts.

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How to Apply IBM Recruitment 2020 for Technical Support Associate?

All interested and eligible candidates can apply for this post online in the following link as soon as possible.

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